Terms of Sale


Payment Methods

Cookieswil offers you these forms of payment so you can choose the one that best suits your needs:

Prepay by bank transfer or cash income

The full payment must be made in advance through a bank transfer after finishing order in the Cookieswil.com account that you provided in your order confirmation.

we are shipping once we receive your deposit into our bank account. Do not forget that some banks may take 1-2 business days to make the transfer effective, and income account may take at least 24 hours to be reflected in our system!

The limit value set for the purchase prepaid is 1.500.-EUR per order.

Order this payment method not credited to the account of Cookieswil.com 7 days after order confirmation will be canceled automatically after the expiry of that period.

This service will be surcharge on the total amount of your purchase.

Bank Visa or Mastercard, Maestro, American Express

Payment by Credit Card with any of the most common cards.

The secure PayPal service also allows you the card payment easily and quickly without creating an account, without additional costs for you.

PayPal

PayPal is the online payment service that allows you to pay securely, easily and quickly, with a simple and easy registration and also PayPal account will not cost you anything.

Your bank details or credit card are stored only on PayPal, making PayPal payments even safer. Payments are made simply with two clicks do not have to write every purchase data from your credit card! Terms of Paypal

Shipping

Our shipments are prepared to order one by one manually, so the average delivery time abroad Spain is 7 to 8 working days from the recepeción of payment confirmation on our systems. Remember that if you make the order Bank transfer, some banks may take 1-2 business days to make the transfer effective, and income account may take at least 24 hours to be reflected in our system. If you have any questions please contact us through our Contact section.

Shipping for BARF diet products

NOT AVALAIBLE ABROAD OF SPAIN BECAUSE OF THE HIGH COST OF FROZEN TRANSFER

Shipping by courier:

The average delivery time is 3 to 4 working days from the receipt of confirmation of payment in our systems. Our products diets barf should go with a special freezing treatment and thus maintained during shipping without losing temperature and you can put them in your freezer when you get them. So we do not break the cold chain.

This necessarily involves a bit of caution as when you receive your package should enter immediately in your freezer, especially in summer.

All orders we do with raw feeding carry a special service URGENT 24 HRS wITH oUR AGENCY TRANSPORT. our shipments are prepared to order one by one manually, so the average delivery time is 3 to 4 working days from the recepeción of payment confirmation on our systems. We will notify you when you leave our warehouses

IMPORTANT: in this type of shipments must collect the order the same day as the transport agency will deliver it, because when we ask barf if you do not find at home the day of delivery, the dealer make a second attempt the next day, but you can not guarantee that iF DELIVERY order to delay a second attempt by any incident outside COOKIESWIL, you get the product completely frozen.

in these cases the product may lose its frozen state, you can no longer return to freeze, because the cold chain breaks. If this happens (and hopefully not happen) you must keep order in your fridge, not in your freezer and your dog should consume a maximum of 48 hrs.

Orders returned to Cookieswil by the transport agency contracted by us, which can not be delivered in a second attempt or after 48 hrs. we can not re-send, nor can we refund the amount of products barf.

The deliveries with BARF products will be made at any point of the peninsula from Monday to Thursday. Never will draw a shipment on Friday, as the online orders not delivered on Saturdays.

No deliveries abraad of Spain.

Returns

The customer has a period of 7 days to request a change of product, size or model chosen and can apply it within 7 days refund and access their right to recant, counting from the date of receipt of the goods delivered. Cookieswil.com reserves the right to refuse a return of a product / s that are not in perfect original manufactured state, that have any defects, damage or deterioration product / s delivered.

it is desirable that the customer retains proof of the transport agency responsible for sending the product and the delivery note of the goods in question, because in case of loss, theft or mislaid Cookieswil.com not be held responsible for this fact or the possible return of the product purchase price. in case of return of a package / s delivered the customer you will have to bear the cost of returning the product / s by their means or by requesting that Cookieswil.com take care of this service with transportation agencies that regularly work with the company being issued a charge the customer for such management.

if defective product sent by Cookieswil .com proceed to the replacement product price reduction or refund your order at no cost to the customer. Customers have two years to express dissatisfaction with the product for quality reasons in the event that the product is defective by manufacturing defects, not liable for misuse Cookieswil.com made products that have offered.

in case of any doubt or question regarding your delivery contact info@cookieswil.com Cookieswil.com prohibits the copying, duplication, redistribution, commercialization or any other activity that can be done with the contents its website (texts, images, voices and / or structure), without the written consent of Cookieswil.com

The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of Madrid. COOKIESWIL, S.L.. CIF. ES B87519203 Street Gonzalez Davila 18, 2nd Right. 28031 Madrid. Email: info@cookieswil.com